Who we are
What personal data we collect and why we collect it
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site: www.swfl18.co.uk
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Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact details are only on a closed data base, we do not share or sell this information and utilize them only for our company administration inquiries.
Terms & Conditions
Quotes are valid for 7 days following their date of issue, this includes any special offers made for the quote.
Initial prices in the quote may be subject to change after the 7 days and this will require the issue of a new quotation, this is also a requirement from our insurance.
Please note when a delay for any site is given with an agreed date and time, we entirely depend on the weather, the safety of our staff and your belongings are very important for us, if the team leader decides to cancel an appointment due to bad weather, or stop all operations, the client will be informed by our operation manager, a new delay to finalise the contract will be announced to the client.
Our aim is to complete each job to the highest standards.
It is the client’s responsibility to make sure their furniture will fit into the new location and is in a good state of repair to move without damage. If clients furniture will not fit into the new property extra costs will apply in the transportation to another location.
We can disconnect and reconnect washing machines dishwashers and fridges as long as it is possible to access. We cannot remove kitchen worktops or any other kind of carpentry works that may be required. If the correct taps are not available or working then it’s the client’s reasonability to get them fixed.
We cannot disconnect gas cookers, light fittings or electrical appliances that are hard-wired into the wall. We do have certified electricians who can do this for you and arrange to quote.
Any furniture that is screwed to the wall like TV wall mounts, curtain’s and curtain rails, shelving, light fittings and anything else, should be ready and disconnected by the customer prior to the move.
We offer moving pianos but only from the ground floor to ground floor.
Our booking process is very straight forward, once the date and all details are confirmed with the customer’s approval of the quote, we ask you to return the quote completed with date, signature and approval of our terms and conditions.
We also offer a 15% reduction if the booking date is at least 6 weeks in advance, with the full payment of your quote up on approval.
Our quotes are valid for a period of 7 days, the quote is usually sent by email and if you agree and decide to proceed please reply to our email by confirming your order, with the payment required.
You may change the date of your booking and the time with our sales team up to 72 hours before, a new date can be arranged and agreed on with our manager..
Cancellations are also subject to a notice of at least 72 hours before your booking time and date, once this time frame is reached you cannot claim a refund.
Should you decide to cancel your booking with us please be advised to do so before the 72 hour’s time frame from your booking date and we will refund your deposit, cancelation charges may apply.
If we need to purchase any ferry tickets or any other arrangements of this sort, we will not be able to refund in case of cancellation.
During your move, if any items like a sofa or other large items that are complicated to move with their large size, touching both walls of a corridor or door entrance of your building making it complicated for our staff to move, we cannot accept responsibility for any damage, this will be brought to the customer’s attention during the removal day beforehand and will require your approval for our team to proceed.
If there is a mistake on the addresses for both pickup and drop off on behalf of the customer or the person ordering the booking, extra charges will automatically apply to engage the customer to accept the payment that will be added to the original quote and final invoice.
On the moving day, all your belongings must be in a package, boxed and securely taped and sealed,
fragile boxes must have a clear logo or “ Fragile “ written on them.
We reserve the right to adjust the initial quote if for any reason details of the number of floors, size of the move, additional objects of size including white goods or overweight items, direct access to your building from the street without stairs or limitation for our vans and HGV’s to enter the pickup location has not been mentioned and communicated to us.
Our company logo representing power and protection, this is our policy and operating method but also how we treat our customers by a methodical approach to every detail and safeguard their belongings and make sure that they are totally satisfied with our services.
By purchasing a package deal for a removal service we offer the following services included in the package deal:
24-hour free storage in the event of any complications once arrived at the drop off location, if the drop off address is over 50 miles of our base and our crew has no choice but to spend the night in a hotel we ask for a flat rate that will be added to the initial quote of £150.
Free moving boxes and packing wraps, as many needed, advice on how to get organised and started, we offer a free visit from one of our advisors to show you our check list and the best way to get started.
Please note; if your location is in a restricted area, for example a pedestrian zone, where a permit is required for our vans or HGV’s to access, or a delivery time restricted area, this must be brought to our attention in advance by the customer, failing to informing us of these details may result in cancellation, we reserve the right to cancel, and cancellations fees will apply.
Storage & warehousing
All goods stored in our warehouse are subject to certain conditions as follows;
Customer must provide us with the total value of their belongings for insurance purposes, all goods are under a flat-rate policy unless we have a list of every item, which has to be numbered and labelled for valuables, in a box that must be sealed by our company.
Your belongings will also be checked by our team for any visible damage before storage and noted on the file.
The rent is due and on monthly bases in advance, after a period of 2 full months, if we do not receive any updates and payments we reserve the right of disposing all items to the recycle centre and filing for recovery procedures that also includes the transfer to the recycle centre and recovery fees.
The customer will be notified by emails and phone calls before we proceed to such actions, it is recommended to leave us with a contact number of a relative or a friend in the event of any unfortunate accidents to avoid such complications.
It is strictly forbidden to store in our warehouse any illegal substances, explosives, flammable liquids, food, or live animals.
Any parcel order must be paid in advance, through our website or directly to the delivery driver.
Once a package deal of 10 or more parcel delivery is purchased, we will not refund the order after the first parcel delivery and cancellations are only accepted for a refund before the first delivery.
Business accounts are updated on daily bases by email detailing all deliveries and sent directly to the customer, delivery costs are based according to our price list and are not negotiable, the payment of monthly contracts for this service is due the first of each month with a limit of 10 days.
We reserve the right of cancelling any business accounts at any time due to non-payments, regular miscommunication of orders, biohazard or dangerous products.
In the event of a mistake with the address of parcel delivery by the customer, this will be counted as one full delivery achieved.
Each delivery is processed according to the instructions of the customer, it must be stated if the package has to be delivered and signed for in person, a contact name and phone number, left in a safe place, or if it can be left with a person of trust or a neighbour, without these instructions we will attempt two drop off’s during the same day to the customer in person if unsuccessful the parcel will be sent back to the sender.
If a delivery is in a restricted area where our drivers cannot access without prior notice or permits, it is the customers responsibility to inform us in advance, the delivery will be charged in full and there will be no refund in the event of our drivers not being informed of these restrictions.
Customers packing and moving responsibilities
We always recommend our professional packing service, we will provide a quote for this after your survey.
We cannot accept responsibility for damage or breakage to items that have not been packed or protected by our crew.
Boxes that are not sealed and correctly packed may cause damage, so please make sure boxes are not overloaded and correctly sealed.
It is the customer’s responsibility to ensure that items will fit in the new premises. If we are to fit large sofas or bulky furniture that is unable to fit after all options, we will have to leave the items with the customers responsibility, we will offer storage at an additional fee if this is required.
TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box. Electrical equipment that is not boxed is to be moved at the client’s risk.tCupboards and chess drawers must be empty.
Fridges and freezers should be emptied and ready to move.
It is the customer’s responsibility to check everything in the house flat or storage has been loaded into our van’s before leaving the property.
The customer should remain on-site throughout the removal unless agreed prior otherwise by writing with full instructions of proceedings.
There should be reasonable access in and out of your property.
Toxic or dangerous working conditions.
We reserve the right to cancel a job if the working environment exposes our crew to any risks.
We reserve the right to work with a group of carefully selected subcontracting companies that we have full trust in and working experience with that might be representing Southwest freight and logistics LTD, they follow our company’s guidelines and we accept full responsibility and offer our insurance coverage.
We are fully insured and covered with goods in transit Insurance up to £10,000.00
We will pay a maximum of £100.00 per item that is damaged or have it replaced.
Damaged or lost items must be reported to us no later than 48 hours after moving in writing. If an item is lost we would look to pay a maximum of £100.00 or replace the item like for like or refund the value from your bill, Our insurance covers other valuable items for a minimum of £400.00 and up to £10,000.00, they also need to be reported to us no later than 48 hours after the moving day.
Our insurance does not cover:
Cash, jewellery, live animals, plants, deeds, bonds, stamps, theft of items, loss of data on a computer or any storage device, fire, water and weather damage.
We undertake all necessary measures to avoid any of these accidents and will adapt accordingly.
If extra insurance is required please ask our advisor for details.
Public Liability Insurance
Our insurance policy covers up to £1.000.000.00.
Damage to customer’s property
Our Insurance does not cover damage to customer’s property. Normal house Insurance will cover this in the unlikely event of accidental damage to your property.